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Return Information

Return or Refund Policy

We consistently work towards the protection of our customer's interests. Hence, we offer you an easy and streamlined process to return products, whenever applicable.  

Returns/Warranty Repair Checklist

Step 1: Contact MWPL's Inside Sales Department at +91-98240 97708 for a Return or with any questions regarding authorized return/warranty repairs.
Step 2: Ensure product is packed in original packing material, or packed securely to ensure the integrity of the product during shipping.
Step 3: Ship to: MARUTI Weightech Pvt Ltd. 255-258, Level 2, Shukan Mall, Science City Road, Sola, Ahmedabad - 380061, Gujarat, India

 

Product Return/Warranty Repair Policy

  • All returns/warranty repairs must be authorized by MWPL's authority person in order to ensure proper credit or repair or replacement.
  • For all returns, the customer is responsible for freight/courier charges.
  • Returns and warranty repairs must be received within 10 days from the date of purchase. 
  • All returns/warranty repairs are to be shipped to MARUTI Weightech Pvt Ltd 255-258, Level 2, Shukan Mall, Science City Road, Sola, Ahmedabad - 380061, Gujarat, India and the transportation charges prepaid.
  • MWPL is not responsible for damage incurred during shipping.
  • To ensure proper credit or warranty repair, each product returned must include the following information:
    • Customer name, address and contact information
    • Product Details
    • Relevant return approval letter issued by MWPL.

 

Under what conditions can I return/ replace my product? 

  • Wrong Product – Wrong color/ size/ style,
  • Wrong item ordered/ delivered
  • Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
  • Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
  • Damaged Product – Physical damage/ Tampered product or packaging
  • Wrong Quantity – Missing Products/ Parts

 

Under what conditions returns/ replacement request will not be accepted?

  • If Products are Altered/ Used
  • If Product is Returned without Original Packaging (price tags, labels & accessories)
  • If Serial Number has tampered
  • For Damaged/Missing product that is reported after 5 days of the delivery