We consistently work towards the protection of our customer’s interests. Hence, we offer you an easy and streamlined process to return products, whenever applicable.
Returns/Warranty Repair Checklist
Step 1: Contact MWPL’s Inside Sales Department at +91-98240 97708 for a Return or with any questions regarding authorized return/warranty repairs.
Step 2: Ensure product is packed in original packing material, or packed securely to ensure the integrity of the product during shipping.
Step 3: Ship to: MARUTI Weightech Pvt Ltd. 255-258, Level 2, Shukan Mall, Science City Road, Sola, Ahmedabad – 380061, Gujarat, India
Product Return/Warranty Repair Policy
- All returns/warranty repairs must be authorized by MWPL’s authority person in order to ensure proper credit or repair or replacement.
- For all returns, the customer is responsible for freight/courier charges.
- Returns and warranty repairs must be received within 10 days from the date of purchase.
- All returns/warranty repairs are to be shipped to MARUTI Weightech Pvt Ltd 255-258, Level 2, Shukan Mall, Science City Road, Sola, Ahmedabad – 380061, Gujarat, India and the transportation charges prepaid.
- MWPL is not responsible for damage incurred during shipping.
- To ensure proper credit or warranty repair, each product returned must include the following information:
- Customer name, address and contact information
- Product Details
- Relevant return approval letter issued by MWPL.
Under what conditions can I return/ replace my product?
- Wrong Product – Wrong color/ size/ style supplied by us
- Wrong item ordered/ delivered
- Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
- Defective Product – Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
- Damaged Product – Physical damage/ Tampered product or packaging
- Wrong Quantity – Missing Products/ Parts
Under what conditions returns/ replacement request will not be accepted?
- If Products are Altered/ Used
- If Product is Returned without Original Packaging (price tags, labels & accessories)
- If Serial Number has tampered
- Change of Mind purchases
- For Damaged/Missing product that is reported after 5 days of the delivery